Privacy Policy

1. Information We Collect

We only collect information that is necessary for the functioning and safety of the SheGo platform.

1.1 Optional Information (Not Required for App Use)

The following information is optional and not required to create an account or use the core functions of the app:

• National ID (optional)
• Date of Birth (optional)

1.2 Required Information

For account creation and to operate the platform, we may collect:

• Name
• Email address
• Phone number
• Profile photo (optional)

1.3 Automatically Collected Information

To ensure security and service functionality:

• Location data only when needed for ride-hailing operations and with your explicit permission

Location tracking runs only while using the app, not in the background, unless the user enables it.

2. Why We Collect This Information

We collect personal data for the following reasons:

• To create and verify user accounts
• To provide safe, female-only ride-hailing services
• To match riders and drivers
• To improve safety, support, and fraud prevention
• To communicate important updates (rides, safety alerts, payment info)
• To comply with legal or regulatory obligations
• To improve app performance and user experience

Optional data (National ID or Date of Birth) may be used in future for driver verification or safety enhancements, but these fields are not currently required.

3. How Your Information Is Used

Your information is used for:

• Connecting riders with drivers
• Identity verification (if optional documents are provided)
• Customer support
• Safety monitoring
• App optimisation

We never sell personal data.

4. How Your Data Is Stored & Protected

We use industry-standard security measures, including:

• Encrypted data storage
• Encrypted data transmission (HTTPS/TLS 1.2+)
• Limited employee access
• Secure authentication systems
• POPIA-compliant data retention policies

Your data is stored only as long as necessary for service operation or legal compliance.

5. Sharing of Information

We may share information only in the following limited situations:

• With verified SheGo drivers (name, pickup location, phone masked)
• With law enforcement only when legally required

We do not share National ID numbers or sensitive details with third parties unless legally required.

6. Your Rights

You have the right to:

• Access the personal information we hold
• Request corrections or updates
• Request deletion of your data (where legally permissible)
• Withdraw consent for optional data
• Opt out of promotional communication

To exercise your rights, contact us at [email protected]

7. Children's Privacy

SheGo is not intended for users under 18 years old.

8. Changes to This Policy

We may update this Privacy Policy. Updated versions will be posted in the app and on our website.

9. Contact Us

SheGo (Pty) Ltd

Email: [email protected]

Website: www.shego.co.za