Terms & Conditions

These Terms govern your use of the SheGo mobile app. By creating an account or using the service, you agree to these Terms.

1. Acceptance of Terms

By using SheGo, you agree to abide by all Terms, policies, and applicable South African laws.

2. Eligibility

You must be:

  • At least 18 years old
  • Legally able to enter into a binding agreement

3. Account Creation

You must provide accurate information when creating an account.

Optional fields (National ID, Date of Birth) are not required and do not restrict access to the app's primary functions.

You are responsible for keeping your login details secure.

4. Use of the SheGo App

You agree not to:

  • Use the app for unlawful activities
  • Harass, harm, or endanger drivers or riders
  • Misuse identity information
  • Interfere with app systems or functionality

5. Ride-Hailing Service

SheGo provides a platform connecting riders with independently contracted drivers.

SheGo is not responsible for:

  • Driver actions
  • Delays or cancellations
  • Personal belongings lost during rides

6. Payments & Fees

Payments are processed securely through approved third-party payment providers.

Users must ensure sufficient funds are available for ride payments.

7. Safety Policies

By using the app, you agree to follow all safety guidelines, including:

  • Respectful behaviour
  • No violence, threats, or harassment
  • No illegal substances in rides

Violation may lead to account suspension or banning.

8. Optional ID Verification

Users may voluntarily provide National ID or other documents for added account security.

These documents remain optional unless legally required for future services.

9. Termination

SheGo may suspend or terminate accounts for:

  • Fraud
  • Policy violations
  • Safety risks
  • Repeated cancellations or abuse

Users may delete their account at any time.

10. Limitation of Liability

SheGo is not liable for:

  • Damages arising from ride experiences
  • Loss of data
  • App downtime or technical issues

Maximum liability is limited to the amount paid by the user in the last 12 months.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

12. Contact

For questions regarding Terms & Conditions, please contact us at [email protected]

Last updated: May 9, 2026